Thermal-Gard Building Products, Inc. Warranty
Thermal-Gard Building Products, Inc., the Warrantor, guarantees that the specified product is free from defects in workmanship and materials for 25 years from the date of manufacture. This warranty covers:
- Workmanship and materials
- Glass parts, ensuring freedom from obstruction for 25 years.
- Rigid vinyl material for 25 years (except normal weathering)
- Specialty glass for 10 years
- Applied finishes from blister, peeling and fading for 15 years.
This Limited Warranty does not cover:
- Broken glass, torn screen cloth, and exterior hardware after 5 years
- Commercially acceptable flaws in standard or Low-E window glass
- Claims related to appearance issues
- Transferable only to the original site of installation
- Requires original proof of purchase and a $50.00 transfer fee
Recourse for Breach
In case of a breach, the consumer is limited to:
- Repair or replacement parts at the Warrantor’s discretion
- Customer responsibility for repair, removal, and shipping costs
Limitation of Liability
- In lieu of all other warranties
- Not responsible for water damage, loss, or damage to personal property
Exclusions from Warranty
- Does not cover normal wear and tear, improper installation, or damages caused by natural disasters, intentional acts, or negligence
This Limited Warranty provides specific legal rights; additional rights may vary by state.
Obtaining Warranty Service
- Contact the place of purchase within 30 days of discovering defects
- Provide warranty copy, installation date, and problem description
- Customer may be required to ship defective parts with prepaid shipping charges
For warranty services or inquiries, contact Thermal-Gard Building Products, Inc. at the provided address or call 1-800-846-4273.